{"id":434,"date":"2021-02-24T08:02:26","date_gmt":"2021-02-24T07:02:26","guid":{"rendered":"http:\/\/www.cerpeg.fr\/bcpagora\/?p=434"},"modified":"2021-02-24T08:03:28","modified_gmt":"2021-02-24T07:03:28","slug":"1-2-traitement-des-operations-administratives-et-de-gestion-liees-aux-relations-avec-le-client-lusager-ou-ladherent-2","status":"publish","type":"post","link":"http:\/\/www.cerpeg.fr\/bcpagora\/1-2-traitement-des-operations-administratives-et-de-gestion-liees-aux-relations-avec-le-client-lusager-ou-ladherent-2\/","title":{"rendered":"1.2. Traitement des op\u00e9rations administratives et de gestion li\u00e9es aux relations avec le client, l\u2019usager ou l\u2019adh\u00e9rent"},"content":{"rendered":"\n<div style=\"height:67px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Activit\u00e9s<\/h3>\n\n\n\n<ul><li>Suivi des devis, commandes, contrats, conventions<\/li><li>Traitement de la livraison et de la facturation<\/li><li>Traitement des encaissements<\/li><li>Traitement des r\u00e9clamations et des litiges<\/li><\/ul>\n\n\n\n<div style=\"height:67px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Comp\u00e9tences<\/h3>\n\n\n\n<ul><li>Appliquer les proc\u00e9dures internes de traitement des relations \u00ab clients \u00bb<\/li><li>Produire les documents li\u00e9s au traitement des relations \u00ab clients \u00bb dans un environnement num\u00e9rique<\/li><li>Assurer le suivi des enregistrements des factures de vente et des encaissements \u00e0 l\u2019aide d\u2019un progiciel d\u00e9di\u00e9 ou d\u2019un PGI<\/li><li>Assurer le suivi des relances clients<\/li><\/ul>\n\n\n\n<div style=\"height:67px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Indicateurs d\u2019\u00e9valuation des comp\u00e9tences<\/h3>\n\n\n\n<ul><li>Respect des proc\u00e9dures et des normes<\/li><li>Respect des d\u00e9lais impartis<\/li><li>Fiabilit\u00e9 et conformit\u00e9 des documents produits \u00e0 partir d\u2019un progiciel de gestion int\u00e9gr\u00e9 (PGI)<\/li><li>S\u00e9curisation des encaissements<\/li><li>Conformit\u00e9 des enregistrements<\/li><li>Pertinence de la r\u00e9ponse apport\u00e9e \u00e0 une r\u00e9clamation<\/li><li>Qualit\u00e9 de la r\u00e9daction des \u00e9crits commerciaux<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Activit\u00e9s Suivi des devis, commandes, contrats, conventions Traitement de la livraison et de la facturation Traitement des encaissements Traitement des r\u00e9clamations et des litiges Comp\u00e9tences Appliquer les proc\u00e9dures internes de traitement des relations \u00ab clients \u00bb Produire les documents li\u00e9s au traitement des relations \u00ab clients \u00bb dans un environnement num\u00e9rique Assurer le suivi des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"_links":{"self":[{"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/posts\/434"}],"collection":[{"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/comments?post=434"}],"version-history":[{"count":1,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/posts\/434\/revisions"}],"predecessor-version":[{"id":440,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/posts\/434\/revisions\/440"}],"wp:attachment":[{"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/media?parent=434"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/categories?post=434"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/tags?post=434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}