{"id":435,"date":"2021-02-24T08:02:29","date_gmt":"2021-02-24T07:02:29","guid":{"rendered":"http:\/\/www.cerpeg.fr\/bcpagora\/?p=435"},"modified":"2021-02-28T09:35:34","modified_gmt":"2021-02-28T08:35:34","slug":"1-1-preparation-et-prise-en-charge-de-la-relation-avec-le-client-lusager-ou-ladherent-2","status":"publish","type":"post","link":"http:\/\/www.cerpeg.fr\/bcpagora\/1-1-preparation-et-prise-en-charge-de-la-relation-avec-le-client-lusager-ou-ladherent-2\/","title":{"rendered":"1.1. Pr\u00e9paration et prise en charge de la relation avec le client, l\u2019usager ou l\u2019adh\u00e9rent"},"content":{"rendered":"\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Activit\u00e9s<\/h3>\n\n\n\n<ul><li>Accueil et renseignement<\/li><li>Prise en charge de la demande<\/li><li>Pr\u00e9paration et suivi d\u2019\u00e9v\u00e8nements li\u00e9s \u00e0 la promotion de l\u2019organisation<\/li><li>Assistance et suivi des op\u00e9rations de prospection<\/li><\/ul>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Comp\u00e9tences<\/h3>\n\n\n\n<ul><li>Identifier les caract\u00e9ristiques de la demande<\/li><li>Apporter une r\u00e9ponse adapt\u00e9e \u00e0 la demande<\/li><li>Produire, dans un environnement num\u00e9rique, des supports de communication adapt\u00e9s<\/li><li>Assurer le suivi administratif des op\u00e9rations de promotion et de prospection<\/li><\/ul>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Indicateurs d\u2019\u00e9valuation des comp\u00e9tences<\/h3>\n\n\n\n<ul><li> Ma\u00eetrise de la langue fran\u00e7aise, \u00e9crite et orale<\/li><li>Respect de la charte d\u2019accueil (langage adapt\u00e9 \u00e0 l\u2019interlocuteur, empathie, etc.)<\/li><li> Fiabilit\u00e9 de l\u2019information recueillie<\/li><li>Efficacit\u00e9 de la prise de notes<\/li><li>Respect des r\u00e8gles de s\u00e9curit\u00e9 et de confidentialit\u00e9<\/li><li>Pertinence de la r\u00e9ponse apport\u00e9e \u00e0 la demande<\/li><li>Efficacit\u00e9 de la gestion des flux de courriers \/ courriels<\/li><li>Qualit\u00e9 des supports produits \u00e0 partir de la suite bureautique<\/li><\/ul>\n\n\n\n<div style=\"height:140px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Activit\u00e9s Accueil et renseignement Prise en charge de la demande Pr\u00e9paration et suivi d\u2019\u00e9v\u00e8nements li\u00e9s \u00e0 la promotion de l\u2019organisation Assistance et suivi des op\u00e9rations de prospection Comp\u00e9tences Identifier les caract\u00e9ristiques de la demande Apporter une r\u00e9ponse adapt\u00e9e \u00e0 la demande Produire, dans un environnement num\u00e9rique, des supports de communication adapt\u00e9s Assurer le suivi administratif [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"_links":{"self":[{"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/posts\/435"}],"collection":[{"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/comments?post=435"}],"version-history":[{"count":2,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/posts\/435\/revisions"}],"predecessor-version":[{"id":544,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/posts\/435\/revisions\/544"}],"wp:attachment":[{"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/media?parent=435"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/categories?post=435"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.cerpeg.fr\/bcpagora\/wp-json\/wp\/v2\/tags?post=435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}