{"id":690,"date":"2021-02-22T17:32:07","date_gmt":"2021-02-22T16:32:07","guid":{"rendered":"http:\/\/www.cerpeg.fr\/bcpagora\/?page_id=139"},"modified":"2022-02-13T09:36:45","modified_gmt":"2022-02-13T08:36:45","slug":"bloc-1","status":"publish","type":"page","link":"https:\/\/www.cerpeg.fr\/bcpaccueil\/bloc-1\/","title":{"rendered":"Bloc de comp\u00e9tences 1 &#8211; G\u00e9rer l\u2019accueil multicanal \u00e0 des fins d\u2019information, d\u2019orientation et de conseil"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"gerer-l-accueil-multicanal-a-des-fins-d-information-d-orientation-et-de-conseil\">G\u00e9rer l\u2019accueil multicanal \u00e0 des fins d\u2019information, d\u2019orientation et de conseil<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"http:\/\/www.cerpeg.fr\/bcpmcv\/wp-content\/uploads\/2021\/02\/agora-trait.png\" alt=\"\" class=\"wp-image-117\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Le titulaire du baccalaur\u00e9at professionnel \u00ab M\u00e9tiers de l\u2019accueil \u00bb informe, oriente et conseille le public dans un environnement multicanal. Au quotidien, il g\u00e8re simultan\u00e9ment une multiplicit\u00e9 d\u2019activit\u00e9s. Il organise et priorise son travail selon les al\u00e9as, l\u2019impr\u00e9vu, le niveau de complexit\u00e9 de la demande du public. Il agit dans un cadre d\u00e9fini par l\u2019organisation et en coordination avec l\u2019\u00e9quipe.<!--more--><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/1-1-gerer-simultanement-les-activites\/\" target=\"_blank\" rel=\"noreferrer noopener\">1.1 G\u00e9rer simultan\u00e9ment les activit\u00e9s<\/a><\/div>\n<\/div>\n\n\n\n<p>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/1-2-prendre-contact-avec-le-public\/\" target=\"_blank\" rel=\"noreferrer noopener\">1.2. Prendre contact avec le public<\/a><\/div>\n<\/div>\n\n\n\n<p>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/1-3-identifier-la-demande\/\" target=\"_blank\" rel=\"noreferrer noopener\">1.3. Identifier la demande<\/a><\/div>\n<\/div>\n\n\n\n<p>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/1-4-traiter-la-demande\/\" target=\"_blank\" rel=\"noreferrer noopener\">1.4 Traiter la demande<\/a><\/div>\n<\/div>\n\n\n\n<p>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/1-5-gerer-les-flux\/\" target=\"_blank\" rel=\"noreferrer noopener\">1.5 G\u00e9rer les flux<\/a><\/div>\n<\/div>\n\n\n\n<p>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/1-6-gerer-les-conflits\/\" target=\"_blank\" rel=\"noreferrer noopener\">1.6 G\u00e9rer les conflits<\/a><\/div>\n<\/div>\n\n\n\n<p>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-luminous-vivid-amber-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/savoirs-limites-des-savoirs\/\" target=\"_blank\" rel=\"noreferrer noopener\">Savoirs associ\u00e9s &amp; limites de savoirs<\/a><\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>G\u00e9rer l\u2019accueil multicanal \u00e0 des fins d\u2019information, d\u2019orientation et de conseil Le titulaire du baccalaur\u00e9at professionnel \u00ab M\u00e9tiers de l\u2019accueil \u00bb informe, oriente et conseille le public dans un environnement multicanal. Au quotidien, il g\u00e8re simultan\u00e9ment une multiplicit\u00e9 d\u2019activit\u00e9s. Il organise et priorise son travail selon les al\u00e9as, l\u2019impr\u00e9vu, le niveau de complexit\u00e9 de la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":194,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/690"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/comments?post=690"}],"version-history":[{"count":4,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/690\/revisions"}],"predecessor-version":[{"id":1066,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/690\/revisions\/1066"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/media?parent=690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}