{"id":695,"date":"2021-02-25T09:49:14","date_gmt":"2021-02-25T08:49:14","guid":{"rendered":"https:\/\/c12594-1.bacagora.ac\/pcms\/wp22\/?page_id=478"},"modified":"2021-03-01T16:18:30","modified_gmt":"2021-03-01T15:18:30","slug":"activite-1-accueil-multicanal","status":"publish","type":"page","link":"https:\/\/www.cerpeg.fr\/bcpaccueil\/activite-1-accueil-multicanal\/","title":{"rendered":"Activit\u00e9 1 &#8211; Accueil multicanal (conseil, information, orientation)"},"content":{"rendered":"\n<div class=\"wp-block-buttons alignright is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-vivid-cyan-blue-background-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/category\/bloc\/bloc1\/\" style=\"border-radius:28px\" target=\"_blank\" rel=\"noreferrer noopener\">R\u00e9f. de certification BLOC 1<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">T\u00e2ches<\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul><li>Identification, caract\u00e9risation du public accueilli<\/li><li>Analyse, \u00e9tude de la demande<\/li><li>Traitement de la demande<br>&#8211; Information<br>&#8211; Orientation, r\u00e9orientation<br>&#8211; Aide, conseil, accompagnement<\/li><li>Gestion des flux<\/li><li>Gestion de conflit<\/li><li> Gestion simultan\u00e9e des activit\u00e9s<\/li><\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Contexte professionnel<\/h3>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"has-vivid-cyan-blue-color has-text-color wp-block-heading\">Ressources<\/h4>\n\n\n\n<ul><li>Bases de donn\u00e9es, annuaire interne, organigramme<\/li><li>Proc\u00e9dures, charte d\u2019accueil<\/li><li>Outils de communication<\/li><li>Syst\u00e8me d\u2019information<\/li><li>Logiciels et applications informatiques<\/li><li>Lecteurs optiques et magn\u00e9tiques<\/li><li>Bornes interactives et automates<\/li><\/ul>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"has-vivid-cyan-blue-color has-text-color wp-block-heading\">Relations <\/h4>\n\n\n\n<p>En tant qu\u2019interface, le personnel d\u2019accueil peut \u00eatre en relation avec l\u2019ensemble des services de l\u2019organisation et tout autre service externe<br><\/p>\n\n\n\n<p>Il travaille en \u00e9troite collaboration avec l\u2019\u00e9quipe de l\u2019accueil et avec les personnes charg\u00e9es de la s\u00e9curit\u00e9<\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">R\u00e9sultats attendus<\/h3>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul><li>R\u00e9pondre aux demandes des personnes accueillies et leur donner satisfaction<\/li><li>Optimiser la gestion des flux<\/li><li>Maintenir une qualit\u00e9 de service en ad\u00e9quation avec l\u2019image de marque de l\u2019organisation<\/li><li>Assurer la continuit\u00e9 du service<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>T\u00e2ches Identification, caract\u00e9risation du public accueilli Analyse, \u00e9tude de la demande Traitement de la demande&#8211; Information&#8211; Orientation, r\u00e9orientation&#8211; Aide, conseil, accompagnement Gestion des flux Gestion de conflit Gestion simultan\u00e9e des activit\u00e9s Contexte professionnel Ressources Bases de donn\u00e9es, annuaire interne, organigramme Proc\u00e9dures, charte d\u2019accueil Outils de communication Syst\u00e8me d\u2019information Logiciels et applications informatiques Lecteurs optiques et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/695"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/comments?post=695"}],"version-history":[{"count":1,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/695\/revisions"}],"predecessor-version":[{"id":938,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/695\/revisions\/938"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/media?parent=695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}