{"id":697,"date":"2021-02-25T10:01:22","date_gmt":"2021-02-25T09:01:22","guid":{"rendered":"https:\/\/c12594-1.bacagora.ac\/pcms\/wp22\/?page_id=492"},"modified":"2021-03-01T16:19:30","modified_gmt":"2021-03-01T15:19:30","slug":"activite-3-interface-dans-la-relation-commerciale","status":"publish","type":"page","link":"https:\/\/www.cerpeg.fr\/bcpaccueil\/activite-3-interface-dans-la-relation-commerciale\/","title":{"rendered":"Activit\u00e9 3 &#8211; Interface dans la relation commerciale"},"content":{"rendered":"\n<div class=\"wp-block-buttons alignright is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-vivid-cyan-blue-background-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/category\/bloc\/bloc-3\/\" style=\"border-radius:28px\" target=\"_blank\" rel=\"noreferrer noopener\">R\u00e9f. de certification BLOC 3<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">T\u00e2ches<\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul><li>Contribution au d\u00e9veloppement de la relation commerciale<\/li><li>Co-construction d\u2019une offre adapt\u00e9e<\/li><li>Exploitation et enrichissement des donn\u00e9es commerciales<\/li><li>Contribution \u00e0 la satisfaction et \u00e0 la fid\u00e9lisation du public<\/li><li>Gestion des r\u00e9clamations<\/li><\/ul>\n\n\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Contexte professionnel<\/h3>\n\n\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"has-vivid-cyan-blue-color has-text-color wp-block-heading\">Ressources<\/h4>\n\n\n\n<ul><li>Documentation<\/li><li>Documents commerciaux<\/li><li>Argumentaires et plans d\u2019appel t\u00e9l\u00e9phonique<\/li><li>Terminal de paiement \u00e9lectronique<\/li><li>Bases de donn\u00e9es, annuaire interne, organigramme<\/li><li>Proc\u00e9dures<\/li><li>R\u00e9sultats des mesures de satisfaction<\/li><li>Outils de communication<\/li><li>Logiciels et applications informatiques<\/li><li>Bornes interactives et automates<\/li><\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"has-vivid-cyan-blue-color has-text-color wp-block-heading\">Relations <\/h4>\n\n\n\n<p>Il est en relation permanente avec les personnes internes et externes de l\u2019organisation<br>Il est en contact r\u00e9gulier avec le public de l\u2019organisation et peut recourir au personnel interne pour r\u00e9pondre aux demandes<\/p>\n\n\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">R\u00e9sultats attendus<\/h3>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul><li>Proposer une offre adapt\u00e9e<\/li><li>P\u00e9renniser la relation commerciale<\/li><li>Apporter une r\u00e9ponse adapt\u00e9e aux situations d\u2019insatisfaction<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>T\u00e2ches Contribution au d\u00e9veloppement de la relation commerciale Co-construction d\u2019une offre adapt\u00e9e Exploitation et enrichissement des donn\u00e9es commerciales Contribution \u00e0 la satisfaction et \u00e0 la fid\u00e9lisation du public Gestion des r\u00e9clamations Contexte professionnel Ressources Documentation Documents commerciaux Argumentaires et plans d\u2019appel t\u00e9l\u00e9phonique Terminal de paiement \u00e9lectronique Bases de donn\u00e9es, annuaire interne, organigramme Proc\u00e9dures R\u00e9sultats des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/697"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/comments?post=697"}],"version-history":[{"count":1,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/697\/revisions"}],"predecessor-version":[{"id":940,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/697\/revisions\/940"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/media?parent=697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}