{"id":756,"date":"2021-02-27T17:56:13","date_gmt":"2021-02-27T16:56:13","guid":{"rendered":"http:\/\/www.cerpeg.fr\/bcpmcv\/?page_id=756"},"modified":"2022-02-13T09:40:15","modified_gmt":"2022-02-13T08:40:15","slug":"bloc-de-competences-3-gere-la-relation-commerciale","status":"publish","type":"page","link":"https:\/\/www.cerpeg.fr\/bcpaccueil\/bloc-de-competences-3-gere-la-relation-commerciale\/","title":{"rendered":"Bloc de comp\u00e9tences 3 \u2013 G\u00e9rer la relation commerciale"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"fideliser-la-clientele-et-developper-la-relation-client\">Fid\u00e9liser la client\u00e8le et d\u00e9velopper la relation client<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"http:\/\/www.cerpeg.fr\/bcpmcv\/wp-content\/uploads\/2021\/02\/agora-trait.png\" alt=\"\" class=\"wp-image-117\"\/><\/figure>\n\n\n\n<p>Le titulaire du baccalaur\u00e9at professionnel \u00ab M\u00e9tiers de l\u2019accueil \u00bb contribue \u00e0 instaurer une relation p\u00e9renne avec les clients et\/ou les usagers par sa connaissance du public et de l\u2019offre de l\u2019organisation sur le march\u00e9.<br>\u00c0 partir des informations collect\u00e9es, il enrichit le syst\u00e8me d\u2019information et construit une offre personnalis\u00e9e et adapt\u00e9e au besoin pour satisfaire le public.<!--more--><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/3-1-contribuer-au-developpement-de-la-relation-commerciale\/\" target=\"_blank\" rel=\"noreferrer noopener\">3.1. Contribuer au d\u00e9veloppement de la relation commerciale<\/a><\/div>\n<\/div>\n\n\n\n<p>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/3-2-satisfaire-et-fideliser-le-public\/\" target=\"_blank\" rel=\"noreferrer noopener\">3.2. Satisfaire et fid\u00e9liser le public<\/a><\/div>\n<\/div>\n\n\n\n<p>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/3-3-gerer-les-reclamations\/\" target=\"_blank\" rel=\"noreferrer noopener\">3.3. G\u00e9rer les r\u00e9clamations<\/a><\/div>\n<\/div>\n\n\n\n<p>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-luminous-vivid-amber-background-color has-text-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpaccueil\/savoirs-limites-des-savoirs-3\/\" target=\"_blank\" rel=\"noreferrer noopener\">Savoirs associ\u00e9s &amp; limites de savoirs<\/a><\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Fid\u00e9liser la client\u00e8le et d\u00e9velopper la relation client Le titulaire du baccalaur\u00e9at professionnel \u00ab M\u00e9tiers de l\u2019accueil \u00bb contribue \u00e0 instaurer une relation p\u00e9renne avec les clients et\/ou les usagers par sa connaissance du public et de l\u2019offre de l\u2019organisation sur le march\u00e9.\u00c0 partir des informations collect\u00e9es, il enrichit le syst\u00e8me d\u2019information et construit une [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":194,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/756"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/comments?post=756"}],"version-history":[{"count":15,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/756\/revisions"}],"predecessor-version":[{"id":1068,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/pages\/756\/revisions\/1068"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/bcpaccueil\/wp-json\/wp\/v2\/media?parent=756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}