{"id":520,"date":"2021-02-25T10:01:16","date_gmt":"2021-02-25T09:01:16","guid":{"rendered":"https:\/\/c12594-1.bacagora.ac\/pcms\/wp22\/?page_id=491"},"modified":"2021-02-28T16:09:48","modified_gmt":"2021-02-28T15:09:48","slug":"activite-2-suivi-des-ventes","status":"publish","type":"page","link":"https:\/\/www.cerpeg.fr\/bcpmcv\/activite-2-suivi-des-ventes\/","title":{"rendered":"Activit\u00e9 2 &#8211; Suivi des ventes"},"content":{"rendered":"\n<div class=\"wp-block-buttons alignright is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-vivid-cyan-blue-background-color has-background\" href=\"https:\/\/www.cerpeg.fr\/bcpmcv\/category\/bloc\/groupe-2suivre-les-ventes\/\" style=\"border-radius:28px\">R\u00e9f. de certification GROUPE 2<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">T\u00e2ches<\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul><li>Suivi de la livraison et\/ou de l\u2019installation du produit<\/li><li>Suivi du r\u00e8glement du client<\/li><li>Mise en place du ou des service(s) associ\u00e9(s)<\/li><li>Traitement des retours et des r\u00e9clamations<\/li><li>Collecte\/remont\u00e9e d\u2019informations relatives \u00e0 la satisfaction-client<\/li><li>Mesure et analyse de la satisfaction client<\/li><li>Transmission des informations sur la satisfaction-client<\/li><li>Proposition d\u2019am\u00e9lioration de la satisfaction- client<\/li><\/ul>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Contexte professionnel<\/h3>\n\n\n\n<h4 class=\"has-vivid-cyan-blue-color has-text-color wp-block-heading\">Ressources<\/h4>\n\n\n\n<ul><li>Contrats de vente, factures,<\/li><li>\u00c9tat des stocks,<\/li><li>Liste des op\u00e9rations de transport en cours,<\/li><li>Planning des livraisons,<\/li><li>Proc\u00e9dures et\/ou documents relatifs \u00e0 la livraison, l\u2019installation, l\u2019assistance du client, la mise en place du ou des service(s) associ\u00e9(s),<\/li><li>Garanties et conditions de maintenance,<\/li><li>SIC (bases de donn\u00e9es clients, fiche client, rapports de visite,\u2026),<\/li><li>Extraits de tableaux de bord,<\/li><li>Dossiers des litiges<\/li><\/ul>\n\n\n\n<p>Etc.<\/p>\n\n\n\n<div style=\"height:43px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"has-vivid-cyan-blue-color has-text-color wp-block-heading\">Relations internes<\/h4>\n\n\n\n<ul><li>Hi\u00e9rarchiques : responsable des ventes, responsable du magasin, chef de rayon, etc.<\/li><li>Fonctionnelles : \u00e9quipe de vente, services fabrication, livraison-maintenance, SAV, commercial, comptabilit\u00e9, facturation, contentieux, etc.<\/li><\/ul>\n\n\n\n<div style=\"height:43px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"has-vivid-cyan-blue-color has-text-color wp-block-heading\">Relations externes<\/h4>\n\n\n\n<ul><li>Fournisseurs,<\/li><li>Clients,<\/li><li>Prescripteurs,<\/li><li>Installateurs,<\/li><li>Sous-traitants,<\/li><li>Transporteurs, livreurs,<\/li><li>Organismes de cr\u00e9dit,<\/li><\/ul>\n\n\n\n<p>Etc.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">R\u00e9sultats attendus<\/h3>\n\n\n\n<ul><li>Le produit est livr\u00e9 et\/ou install\u00e9 dans les d\u00e9lais et conditions pr\u00e9vus,<\/li><li>Le r\u00e8glement du client est effectif et conforme aux termes du contrat,<\/li><li>Le(s) service(s) associ\u00e9(s) est (sont) fourni(s) aux conditions pr\u00e9vues,<\/li><li>Les retours et les r\u00e9clamations sont identifi\u00e9s et trait\u00e9s,<\/li><li>Les informations sur la satisfaction-client sont remont\u00e9es et transmises,<\/li><li>La satisfaction-client est mesur\u00e9e et analys\u00e9e,<\/li><li>Des propositions pertinentes d\u2019am\u00e9lioration de la satisfaction-client sont effectu\u00e9es<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>T\u00e2ches Suivi de la livraison et\/ou de l\u2019installation du produit Suivi du r\u00e8glement du client Mise en place du ou des service(s) associ\u00e9(s) Traitement des retours et des r\u00e9clamations Collecte\/remont\u00e9e d\u2019informations relatives \u00e0 la satisfaction-client Mesure et analyse de la satisfaction client Transmission des informations sur la satisfaction-client Proposition d\u2019am\u00e9lioration de la satisfaction- client Contexte [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/pages\/520"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/comments?post=520"}],"version-history":[{"count":9,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/pages\/520\/revisions"}],"predecessor-version":[{"id":827,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/pages\/520\/revisions\/827"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/media?parent=520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}