{"id":604,"date":"2021-02-25T13:46:28","date_gmt":"2021-02-25T12:46:28","guid":{"rendered":"http:\/\/www.cerpeg.fr\/bcpmcv\/?p=604"},"modified":"2021-02-28T14:08:45","modified_gmt":"2021-02-28T13:08:45","slug":"2-4-sassurer-de-la-satisfaction-du-client","status":"publish","type":"post","link":"https:\/\/www.cerpeg.fr\/bcpmcv\/2-4-sassurer-de-la-satisfaction-du-client\/","title":{"rendered":"2.4 S\u2019assurer de la satisfaction du client"},"content":{"rendered":"\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Comp\u00e9tences <\/h3>\n\n\n\n<ul><li>Collecter les informations de satisfaction aupr\u00e8s des clients<\/li><li>Mesurer et analyser la satisfaction du client<\/li><li>Transmettre les informations sur la satisfaction du client<\/li><li>Exploiter les informations recueillies \u00e0 des fins d\u2019am\u00e9lioration<\/li><li>Proposer des \u00e9l\u00e9ments de nature \u00e0 am\u00e9liorer la satisfaction client<\/li><\/ul>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Comportements professionnels<\/h3>\n\n\n\n<ul><li>Faire preuve de loyaut\u00e9 vis-\u00e0-vis de l\u2019entreprise<\/li><li>\u00catre force de proposition au sein de l\u2019entreprise<\/li><li>Faire preuve de rigueur<\/li><\/ul>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Savoirs associ\u00e9s<\/h3>\n\n\n\n<ul><li>Les outils de mesure et d\u2019analyse de la satisfaction client<\/li><li>Le syst\u00e8me d\u2019information commercial de l\u2019entreprise<\/li><\/ul>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">R\u00e9sultats attendus<\/h3>\n\n\n\n<ul><li>Les donn\u00e9es recueillies et transmises sont utiles, fiables et exploit\u00e9es \u00e0 des fins d\u2019am\u00e9lioration de la satisfaction client et d\u2019atteinte des objectifs de l\u2019entreprise<\/li><li>Des propositions d\u2019am\u00e9lioration pertinentes sont formul\u00e9es et transmises suivant les consignes et proc\u00e9dures donn\u00e9es<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comp\u00e9tences Collecter les informations de satisfaction aupr\u00e8s des clients Mesurer et analyser la satisfaction du client Transmettre les informations sur la satisfaction du client Exploiter les informations recueillies \u00e0 des fins d\u2019am\u00e9lioration Proposer des \u00e9l\u00e9ments de nature \u00e0 am\u00e9liorer la satisfaction client Comportements professionnels Faire preuve de loyaut\u00e9 vis-\u00e0-vis de l\u2019entreprise \u00catre force de proposition [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts\/604"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/comments?post=604"}],"version-history":[{"count":2,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts\/604\/revisions"}],"predecessor-version":[{"id":613,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts\/604\/revisions\/613"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/media?parent=604"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/categories?post=604"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/tags?post=604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}