{"id":628,"date":"2021-02-25T20:40:06","date_gmt":"2021-02-25T19:40:06","guid":{"rendered":"http:\/\/www.cerpeg.fr\/bcpmcv\/?p=628"},"modified":"2021-02-28T14:10:28","modified_gmt":"2021-02-28T13:10:28","slug":"3-2-contribuer-a-des-actions-de-fidelisation-de-la-clientele-et-de-developpement-de-la-relation-client","status":"publish","type":"post","link":"https:\/\/www.cerpeg.fr\/bcpmcv\/3-2-contribuer-a-des-actions-de-fidelisation-de-la-clientele-et-de-developpement-de-la-relation-client\/","title":{"rendered":"3.2 Contribuer \u00e0 des actions de fid\u00e9lisation de la client\u00e8le et de d\u00e9veloppement de la relation client"},"content":{"rendered":"\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Comp\u00e9tences <\/h3>\n\n\n\n<ul><li>S\u00e9lectionner et mettre en \u0153uvre les outils de fid\u00e9lisation et\/ou de d\u00e9veloppement de la relation client de l\u2019entreprise<\/li><li>Concourir \u00e0 la pr\u00e9paration et \u00e0 l\u2019organisation d\u2019\u00e9v\u00e8nements et\/ou d\u2019op\u00e9rations de fid\u00e9lisation\/ d\u00e9veloppement de la relation client<\/li><li>Participer \u00e0 la mise en \u0153uvre des \u00e9v\u00e8nements et\/ou op\u00e9rations de fid\u00e9lisation\/ d\u00e9veloppement de la relation client<\/li><li>Effectuer des ventes au rebond<\/li><li>R\u00e9aliser les op\u00e9rations de suivi post \u00e9v\u00e8nement<\/li><li>Mobiliser les outils d\u2019internet et les r\u00e9seaux sociaux<\/li><\/ul>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Comportements professionnels<\/h3>\n\n\n\n<ul><li>Faire preuve d\u2019autonomie et de proactivit\u00e9<\/li><li>Faire preuve d\u2019organisation et de m\u00e9thode<\/li><li>Faire preuve d&rsquo;aisance relationnelle<\/li><\/ul>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Savoirs associ\u00e9s<\/h3>\n\n\n\n<ul><li>Les blogs, les r\u00e9seaux sociaux, la mercatique digitale, l\u2019e-r\u00e9putation<\/li><li>Les \u00e9v\u00e8nements et op\u00e9rations commerciales<\/li><li>La mercatique directe<\/li><li>La promotion des ventes<\/li><\/ul>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">R\u00e9sultats attendus<\/h3>\n\n\n\n<ul><li>La s\u00e9lection des outils est adapt\u00e9e au profil du client et au canal de communication<\/li><li>L\u2019organisation est maitris\u00e9e, la contribution est utile au bon d\u00e9roul\u00e9 de l\u2019\u00e9v\u00e9nement et\/ou de l\u2019op\u00e9ration<\/li><li>L\u2019action r\u00e9pond aux attentes qualitatives et quantitatives de l\u2019entreprise<\/li><li>La proposition est adapt\u00e9e et faite au bon moment<\/li><li>Le suivi client est r\u00e9alis\u00e9 dans les d\u00e9lais<\/li><li>Les outils num\u00e9riques sont utilis\u00e9s \u00e0 bon escient<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comp\u00e9tences S\u00e9lectionner et mettre en \u0153uvre les outils de fid\u00e9lisation et\/ou de d\u00e9veloppement de la relation client de l\u2019entreprise Concourir \u00e0 la pr\u00e9paration et \u00e0 l\u2019organisation d\u2019\u00e9v\u00e8nements et\/ou d\u2019op\u00e9rations de fid\u00e9lisation\/ d\u00e9veloppement de la relation client Participer \u00e0 la mise en \u0153uvre des \u00e9v\u00e8nements et\/ou op\u00e9rations de fid\u00e9lisation\/ d\u00e9veloppement de la relation client Effectuer des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts\/628"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/comments?post=628"}],"version-history":[{"count":5,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts\/628\/revisions"}],"predecessor-version":[{"id":811,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts\/628\/revisions\/811"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/media?parent=628"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/categories?post=628"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/tags?post=628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}