{"id":635,"date":"2021-02-25T20:45:46","date_gmt":"2021-02-25T19:45:46","guid":{"rendered":"http:\/\/www.cerpeg.fr\/bcpmcv\/?p=635"},"modified":"2021-02-28T14:09:37","modified_gmt":"2021-02-28T13:09:37","slug":"3-1-traiter-et-exploiter-linformation-ou-le-contact-client","status":"publish","type":"post","link":"https:\/\/www.cerpeg.fr\/bcpmcv\/3-1-traiter-et-exploiter-linformation-ou-le-contact-client\/","title":{"rendered":"3.1 Traiter et exploiter l\u2019information ou le contact client"},"content":{"rendered":"\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Comp\u00e9tences <\/h3>\n\n\n\n<ul><li>Traiter les messages et\/ou les demandes des clients<\/li><li>Recueillir, extraire, exploiter, synth\u00e9tiser les donn\u00e9es :<br>&#8211; de sources internes<br>&#8211; de sources externes<\/li><li>Rendre compte des donn\u00e9es appropri\u00e9es<\/li><li>Proposer des actions de fid\u00e9lisation et\/ou de d\u00e9veloppement de la relation client en ad\u00e9quation avec les donn\u00e9es recueillies et l\u2019orientation commerciale de l\u2019entreprise<\/li><\/ul>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Comportements professionnels<\/h3>\n\n\n\n<ul><li>Respecter les r\u00e8gles de confidentialit\u00e9 et de d\u00e9ontologie<\/li><li>\u00catre curieux, attentif et \u00e0 l\u2019\u00e9coute<\/li><\/ul>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Savoirs associ\u00e9s<\/h3>\n\n\n\n<ul><li><em>La communication professionnelle<\/em><\/li><li>Le syst\u00e8me d\u2019information commercial et ses aspects juridiques<\/li><li>Les sources d\u2019information internes et externes<\/li><li>La d\u00e9marche mercatique<\/li><li>La d\u00e9marche de projet<\/li><li>La fid\u00e9lisation<\/li><li>Le d\u00e9veloppement de la relation client<\/li><\/ul>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">R\u00e9sultats attendus<\/h3>\n\n\n\n<ul><li>Les r\u00e9ponses apport\u00e9es sont adapt\u00e9es<\/li><li>L\u2019information s\u00e9lectionn\u00e9e est fiable, r\u00e9cente et utile<\/li><li>Les informations remont\u00e9es sont claires et transmises au bon interlocuteur<\/li><li>Les actions propos\u00e9es sont coh\u00e9rentes et appropri\u00e9es<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comp\u00e9tences Traiter les messages et\/ou les demandes des clients Recueillir, extraire, exploiter, synth\u00e9tiser les donn\u00e9es :&#8211; de sources internes&#8211; de sources externes Rendre compte des donn\u00e9es appropri\u00e9es Proposer des actions de fid\u00e9lisation et\/ou de d\u00e9veloppement de la relation client en ad\u00e9quation avec les donn\u00e9es recueillies et l\u2019orientation commerciale de l\u2019entreprise Comportements professionnels Respecter les r\u00e8gles [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts\/635"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/comments?post=635"}],"version-history":[{"count":2,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts\/635\/revisions"}],"predecessor-version":[{"id":810,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/posts\/635\/revisions\/810"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/media?parent=635"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/categories?post=635"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cerpeg.fr\/bcpmcv\/wp-json\/wp\/v2\/tags?post=635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}