{"id":385,"date":"2021-02-23T14:08:24","date_gmt":"2021-02-23T13:08:24","guid":{"rendered":"http:\/\/www.cerpeg.fr\/bcpagora\/?page_id=385"},"modified":"2021-03-02T14:30:23","modified_gmt":"2021-03-02T13:30:23","slug":"bloc-3","status":"publish","type":"page","link":"https:\/\/www.cerpeg.fr\/capepc\/bloc-3\/","title":{"rendered":"Bloc 3 \u2013 Conseiller et accompagner le client dans son parcours d\u2019achat"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p>Le titulaire du \u00ab CAP \u00c9quipier polyvalent du commerce \u00bb&nbsp; assure ses missions, dans un cadre omnicanal et r\u00e8glementaire, au sein d\u2019une unit\u00e9 commerciale commercialisant des produits et des services. Il conseille et accompagne le client tout au long de son parcours d\u2019achat.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\"><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3.1. Pr\u00e9parer son environnement de travail<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color\" href=\"https:\/\/www.cerpeg.fr\/capepc\/3-1-preparer-son-environnement-de-travail\/\" style=\"border-radius:50px;color:#ba0c49\" target=\"_blank\" rel=\"noreferrer noopener\">Voir<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3.2. Prendre contact avec le client<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color\" href=\"https:\/\/www.cerpeg.fr\/capepc\/3-2-prendre-contact-avec-le-client\/\" style=\"border-radius:50px;color:#ba0c49\" target=\"_blank\" rel=\"noreferrer noopener\">Voir<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3.3. Accompagner le parcours client dans un contexte omnicanal<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color\" href=\"https:\/\/www.cerpeg.fr\/capepc\/3-3-accompagner-le-parcours-client-dans-un-contexte-omnicanal\/\" style=\"border-radius:50px;color:#ba0c49\" target=\"_blank\" rel=\"noreferrer noopener\">Voir<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3.4. Finaliser la prise en charge du client<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color\" href=\"https:\/\/www.cerpeg.fr\/capepc\/3-3-finaliser-la-prise-en-charge-du-client\/\" style=\"border-radius:50px;color:#ba0c49\" target=\"_blank\" rel=\"noreferrer noopener\">Voir<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3.5. Recevoir les r\u00e9clamations courantes<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color\" href=\"https:\/\/www.cerpeg.fr\/capepc\/3-5-recevoir-les-reclamations-courantes\/\" style=\"border-radius:50px;color:#ba0c49\" target=\"_blank\" rel=\"noreferrer noopener\">Voir<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Crit\u00e8res d&rsquo;\u00e9valuation<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-text-color\" href=\"https:\/\/www.cerpeg.fr\/capepc\/criteres-devaluation-3\/\" style=\"border-radius:50px;color:#ba0c49\" target=\"_blank\" rel=\"noreferrer noopener\">Voir<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p>Savoirs &amp; limites de savoirs<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline\"><a class=\"wp-block-button__link has-vivid-red-color has-text-color\" href=\"https:\/\/www.cerpeg.fr\/capepc\/savoirs-et-limites-de-savoirs-3\/\" target=\"_blank\" rel=\"noreferrer noopener\">Voir<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le titulaire du \u00ab CAP \u00c9quipier polyvalent du commerce \u00bb&nbsp; assure ses missions, dans un cadre omnicanal et r\u00e8glementaire, au sein d\u2019une unit\u00e9 commerciale commercialisant des produits et des services. Il conseille et accompagne le client tout au long de son parcours d\u2019achat. Le titulaire du \u00ab CAP \u00c9quipier polyvalent du commerce \u00bb&nbsp; assure ses [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":194,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/pages\/385"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/comments?post=385"}],"version-history":[{"count":13,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/pages\/385\/revisions"}],"predecessor-version":[{"id":750,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/pages\/385\/revisions\/750"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/media?parent=385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}