{"id":485,"date":"2021-02-24T08:17:38","date_gmt":"2021-02-24T07:17:38","guid":{"rendered":"http:\/\/www.cerpeg.fr\/bcpagora\/?p=485"},"modified":"2021-03-02T12:01:44","modified_gmt":"2021-03-02T11:01:44","slug":"3-2-prendre-contact-avec-le-client","status":"publish","type":"post","link":"https:\/\/www.cerpeg.fr\/capepc\/3-2-prendre-contact-avec-le-client\/","title":{"rendered":"3.2. Prendre contact avec le client"},"content":{"rendered":"\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Comp\u00e9tences d\u00e9taill\u00e9es<\/h3>\n\n\n\n<ul><li>Accueillir le client<\/li><li>S\u2019adapter au contexte commercial et au comportement du client<\/li><li>Adopter une attitude d\u2019accueil<\/li><li>Favoriser un climat de confiance<\/li><\/ul>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Savoirs associ\u00e9s<\/h3>\n\n\n\n<ul><li>La communication professionnelle<\/li><\/ul>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">R\u00e9sultats attendus<\/h3>\n\n\n\n<ul><li>L\u2019attitude d\u2019accueil respecte les exigences de l\u2019unit\u00e9 commerciale<\/li><li>Un contact positif et adapt\u00e9 est \u00e9tabli<\/li><li>Un climat de confiance est instaur\u00e9<\/li><\/ul>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Comp\u00e9tences d\u00e9taill\u00e9es Accueillir le client S\u2019adapter au contexte commercial et au comportement du client Adopter une attitude d\u2019accueil Favoriser un climat de confiance Savoirs associ\u00e9s La communication professionnelle R\u00e9sultats attendus L\u2019attitude d\u2019accueil respecte les exigences de l\u2019unit\u00e9 commerciale Un contact positif et adapt\u00e9 est \u00e9tabli Un climat de confiance est instaur\u00e9<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/posts\/485"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/comments?post=485"}],"version-history":[{"count":3,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/posts\/485\/revisions"}],"predecessor-version":[{"id":681,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/posts\/485\/revisions\/681"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/media?parent=485"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/categories?post=485"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/tags?post=485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}