{"id":607,"date":"2021-02-24T08:16:13","date_gmt":"2021-02-24T07:16:13","guid":{"rendered":"http:\/\/www.cerpeg.fr\/capepc\/?p=607"},"modified":"2021-03-02T12:08:24","modified_gmt":"2021-03-02T11:08:24","slug":"3-3-finaliser-la-prise-en-charge-du-client","status":"publish","type":"post","link":"https:\/\/www.cerpeg.fr\/capepc\/3-3-finaliser-la-prise-en-charge-du-client\/","title":{"rendered":"3.4. Finaliser la prise en charge du client"},"content":{"rendered":"\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Comp\u00e9tences d\u00e9taill\u00e9es<\/h3>\n\n\n\n<ul><li>Enregistrer les achats et \/ ou retours<\/li><li>Proposer un moyen de fid\u00e9lisation<\/li><li>Encaisser et \/ ou accompagner l\u2019encaissement digital<em>, <\/em>automatique et \/ ou mobile<\/li><li>R\u00e9aliser les op\u00e9rations compl\u00e9mentaires \u00e0 l\u2019encaissement<\/li><li>Prendre cong\u00e9<\/li><li>Collecter et actualiser l\u2019information sur le client<\/li><li>Fermer la caisse et proc\u00e9der aux op\u00e9rations de cl\u00f4ture<\/li><\/ul>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">Savoirs associ\u00e9s<\/h3>\n\n\n\n<ul><li>Le r\u00e8glement<\/li><li>La fid\u00e9lisation<\/li><li>Les documents de gestion commerciale<\/li><\/ul>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-white-color has-pale-cyan-blue-background-color has-text-color has-background wp-block-heading\">R\u00e9sultats attendus<\/h3>\n\n\n\n<ul><li>Les modalit\u00e9s d\u2019encaissement sp\u00e9cifiques \u00e0 l\u2019espace de vente sont respect\u00e9es<\/li><li>Les op\u00e9rations de fid\u00e9lisation sont propos\u00e9es<\/li><li>Les enregistrements des achats et des retours sont exacts<\/li><li>L\u2019encaissement est r\u00e9alis\u00e9 correctement et dans le respect des proc\u00e9dures de l\u2019unit\u00e9 commerciale<\/li><li>Les documents li\u00e9s aux op\u00e9rations compl\u00e9mentaires sont renseign\u00e9s de mani\u00e8re ad\u00e9quate<\/li><li>L\u2019information sur le client collect\u00e9e et actualis\u00e9e est fiable Les op\u00e9rations de cl\u00f4ture de la caisse permettent de s\u2019assurer de la fiabilit\u00e9 des enregistrements<\/li><\/ul>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Comp\u00e9tences d\u00e9taill\u00e9es Enregistrer les achats et \/ ou retours Proposer un moyen de fid\u00e9lisation Encaisser et \/ ou accompagner l\u2019encaissement digital, automatique et \/ ou mobile R\u00e9aliser les op\u00e9rations compl\u00e9mentaires \u00e0 l\u2019encaissement Prendre cong\u00e9 Collecter et actualiser l\u2019information sur le client Fermer la caisse et proc\u00e9der aux op\u00e9rations de cl\u00f4ture Savoirs associ\u00e9s Le r\u00e8glement La [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/posts\/607"}],"collection":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/comments?post=607"}],"version-history":[{"count":4,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/posts\/607\/revisions"}],"predecessor-version":[{"id":685,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/posts\/607\/revisions\/685"}],"wp:attachment":[{"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/media?parent=607"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/categories?post=607"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cerpeg.fr\/capepc\/wp-json\/wp\/v2\/tags?post=607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}